Miele Vacuum Cleaner
Creating a concept design for the Miele robot vacuum cleaner in a circular economy
Challenge Designing a product-service system that facilitates maintenance, remanufacturing, reuse and recycling.
Opportunity Design new touch-points with customers and expand the robot vacuum cleaner value proposition for the users.
Outcome Vacuum cleaning as a service with the Miele robot vacuum cleaner that upgrades and continuously enhances user experience.
Analysis
Where it all started, an overview of the challenges
Understanding the customer and the technology is key
Exploration
Form & aesthetic exploration capturing performance, elegance and modularity
Prototyping
The aesthetic prototype to evaluate style & proportions
A functional prototype to evaluate the user experience of product upgradability
Evaluation
Evaluating the user experience of key moments in the concept product-service system.
Upgrading of the motor in progress
A user removing the dust compartment
Using an application enables seamless updatability and upgradability
